Support.

One person · direct support

One person builds Seryn and answers for it. Send bug reports, feature requests, Pro unlock problems, privacy requests, and general feedback through the matching support form below.

Send feedback

Contact: support@seryn.dev.

A reply usually arrives within two business days. Include your macOS version and the app rev. when it matters so the first reply can be the useful one.

Before you send

• The changelog lists every shipped rev. of every product. A behavior change is often explained there.
• App data and configuration are local. There is no account to reset and nothing stored on a server to recover.
• Privacy is covered on the site privacy page, the Marzin privacy and terms page, the Floatnotes privacy and terms page, the Center Click privacy and terms page, and the Eyelet privacy and terms page.
• Website terms are at /terms/. Refunds are covered at /refunds/.

Eyelet quick help

For Eyelet, use the Eyelet Support & Feedback form. Eyelet adds no app or device data to the form URL.

• Eyelet appears in the menu bar and does not add a Dock icon.
• Click the menu bar eyes to open presets, Behavior, Eye Studio, Help, and Settings.
• Use Presentation pause or a timed quiet mode when you want less movement.
• Automatic reactions and menu-bar reminder popups are off by default. Some HDMI and DisplayPort devices do not expose software volume or mute values, so audio reminders may be unavailable.

What support cannot do

Mac App Store purchases, refunds, payment methods, receipts, and Apple Account issues are handled by Apple. Seryn can help debug unlock or restore state, but refund requests start at reportaproblem.apple.com.